ABOUT THE ORGANIZATION

BUILDING THE HEALTH CARE MOVEMENT. Families USA, a leading national, non-partisan voice for health care consumers, is dedicated to achieving high-quality, affordable health care and improved health for all. Our work is driven by and centered around four pillars: value, equity, coverage, and people’s experience. We view these focus areas — and the various issues unique to each area — as the cornerstones of America’s health care system. Learn more about us.

ABOUT THE ROLE

The CAO serves as the right-hand advisor to the Executive Director and is the accountability lead for the organization, ensuring all projects are following organizational strategic processes, are well executed, and completed on time. They are a critical member of the Senior Leadership Team and serve as direct supervisor to 6 key Senior Leadership Team members (including the Senior Director of Federal Relations, the Senior Director of Policy, the Senior Director of Communications, the Senior Director of Partnerships, the Senior Direction of Health Equity, and the Senior Director of Talent and Happiness). The CAO oversees and supports the Senior Leadership Team in developing and implementing the strategic vision and planning for all Families USA project work. They are charged with deploying our detailed project management system to track progress on key deliverables as well as overall organizational goals. The CAO serves as our leading internal strategist, bringing an organization-wide perspective to project work. They are responsible for overseeing workflow, and troubleshooting staff, project, and organizational issues as they arise to maximize the impact of our work.

The primary role of the CAO centers on Project Management Leadership and Oversight. The CAO’s main responsibility is to ensure that FUSA projects are well-designed, well-staffed, and well-executed with a vigilant eye toward achieving maximum impact toward our mission.

A few key elements of this essential role include:

• Supervising and providing effective and positive leadership for Senior Leadership Team members and Project Stewards to ensure the effective execution of all of Families’ project work.
• Overseeing Project Stewards on project design and output, with a focus on quality, impact, excellence, and timeliness.
• Overseeing organizational systems and processes, including adherence to Families’ project management systems.

Our Commitment to Equity, Diversity, Inclusion & Justice

Nonprofit HR is committed to fostering and maintaining a work environment where equity, diversity, inclusion & justice (EDIJ) are fully integrated into everything we do for the benefit of our employees and the clients that we serve. To fully realize our goal, we prioritize our understanding of the complexities of DEI within our workforce to inform our approach to talent management. We believe that this guides how we do our work, advise our clients to operationalize EDIJ and position our content and educational opportunities to help strengthen the talent management capacity of the social impact sector. See the full statement.